Politicies

Reservation Policy

  • All reservations must be received written via email or fax.
  • The department will receive the reservation request and will answer via email or fax, up to 24 hours, indicating payment time limit.
  • Only a written confirmation by Posada Rural El Socorro is valid.
  • No pets, with the exception of guide dogs for visual impaired people, which should be indicated in the reservation request.
  • Check IN: 2:00 PM Check OUT: 12:00 Noon.

Cancellation Policy

Cancellations must be written and confirmed by Posada Rural Albergue El Socorro. Cancellation policies during the high season (December 1 to April 30) are as follows:

  • A full refund applies if the cancellation is received 15 days before the arrival.
  • A refund will not apply if cancellation is received 14 days before the arrival.
  • A refund will not apply for late cancellations, “no shows” or unused portions of services previously reserved and confirmed.

Cancellation policies during the low season (May 01 – November 30.) are:

  • A refund will not apply if cancellation is received 8 days before arrival.
  • A refund will not apply if cancellation takes place 9 days before the arrival.
  • Reimbursement is not applicable for late cancellations, “no shows” or unused portions of services previously reserved and confirmed.

Special Policies

  • Meals for guides and drivers:
  1. From 1 to 5 people, guides and drivers have to pay $ 4 per meal (tax included).
  2. From 6 to 10 people or more, the guide is CPL and the driver has to pay $ 4 per meal (tax included).
  3. 11 people or more, CPL applies to both.
  4. If a group comes with a Tour Leader, besides the Tour Operator guide, Tour Leader pays full rate.
  • Accommodation for guides and drivers:
  1. From 1 to 4 rooms, a $25 charge applies (tax included) for both.
  • Special policies apply for family trips, Site inspections and press.

Payment Policies

A bank deposit or voucher must guarantee all reservations from the Tour Operator. Credit cards are not accepted, only US Dollars or local currency.
Bank deposits or bank transfers must be made at the following bank accounts:

Banco Nacional de Costa Rica
Dollar Account
María Isabel Solano Alvarado
Customer account in Dollars: 15202001098967836
ID: 2-376-850